Shipping & Returns Policy
Last Updated: 2025/4/3
Welcome to LEMONDA. We aim to deliver high-quality products with a worry-free shopping experience. Below is our comprehensive shipping and after-sales service policy. Please read carefully before placing your order.
1. Shipping Policy
1.1 Shipping Coverage
We currently offer international shipping to over 60+ countries and regions.
1.2 Estimated Delivery Time
Standard delivery times range from 6-12 business days after dispatch. Deliveries to remote areas may take longer, but we’ll make sure your package reaches you safely.
Please note: Delivery timeframes are estimates and begin from the shipping date, not the order date.
1.3 Possible Delays
Deliveries may be delayed due to:
- Incorrect shipping address
- Severe weather conditions
- Customs clearance procedures
- Other unforeseen events beyond our control
We appreciate your patience and understanding in such cases.
2. Shipping Fees & Duties
2.1 Shipping Method
Our standard shipping partner is YunExpress, and free shipping is provided on all orders by default.
If you prefer another courier, please contact us at contact@lemonda.com before placing your order.
2.2 Customs & Duties
All applicable customs duties and import taxes are included in your order total. You will not be charged any additional fees upon delivery.
3. Order Processing
3.1 Order Confirmation
After successful payment, you will receive an email confirmation at the address provided at checkout.
3.2 Processing Time
Orders are typically processed within 1-2 business days. This includes order review, product inspection, packaging, and handover to the courier.
4. Tracking & Delivery
4.1 Tracking Your Order
Once your order is shipped, a shipping confirmation email with a tracking number will be sent to you.
4.2 Lost or Damaged Parcels
If your package is lost or severely damaged in transit, please contact us within 24 hours of delivery. Provide your order number and clear photos or videos of the issue. We will arrange a replacement or refund as soon as possible.
5. Return & Exchange Policy
You may request a return or exchange within 30 days of delivery. To qualify, items must be:
- Unused
- Unworn
- Returned in original packaging
We are unable to process returns for items received more than 30 days ago.
6. How to Request a Return
To initiate a return, please email us at contact@lemonda.com and include the following:
- Your full name
- Order number
- Photos of the product(s) to be returned
- Reason for return
Our customer service team will respond within 48 hours with return instructions.
After submitting your return request, our team will provide detailed instructions. Do not ship items without authorization.
Once we receive and inspect the returned item(s), we will notify you by email whether the return has been approved. If approved, the refund will be processed and automatically applied to your original method of payment within 15 business days.
7. Return Shipping Fees
Return shipping is free of charge. For details, please contact our support team before sending the item(s) back.
8. Lost, Damaged, or Incorrect Items
If your order is lost in transit or arrives damaged:
- You will receive a replacement free of charge, or A full refund will be issued
If an item is incorrect due to our error, we sincerely apologize. Please contact us, and we will resolve the issue promptly.
9. Order Cancellation & Modifications
If you need to modify or cancel your order, please contact us within 8 hours of purchase at contact@lemonda.com. We will do our best to accommodate your request.
Please note:
- Once an order is processed or shipped, it cannot be modified or canceled
- Requests made after 8 hours from purchase may not be accepted
10. Refund Status
If you haven't received your refund:
- Check your bank or credit card account again
- Contact your payment provider (some refunds may take several business days to process)
If you still haven't received your refund, contact our support team at contact@lemonda.com.
Thank you for choosing LEMONDA
We are committed to providing lightweight comfort, worry-free service, and active living—delivered to your door.